Structuring an International Bank’s Desktop as a Service Outsourcing Transaction
Problem
A major international bank sought to modernize its global end-user computing environment through a comprehensive Desktop as a Service (DaaS) solution. The bank needed an agile, scalable, and continuously refreshed platform that could support a high-quality service desk experience and enable kiosk based self-service for commonly used devices and accessories – all while minimizing upfront and committed capital expenditures.
A major international bank sought to modernize its end-user computing environment with a comprehensive solution.
Solution
Serving as lead outside counsel, LB3-in collaboration with TC2-designed and negotiated a multivendor sourcing strategy to bring the bank’s DaaS vision to life. This included structuring coordinated agreements with a lead systems integrator, hardware manufacturers, and software licensors. The resulting solution delivered a modern, flexible, and cost-efficient end-user compute environment with centralized service support and self-service capabilities tailored to the bank’s global workforce.
The resulting solution delivered a compute environment tailored to the bank’s global workforce.
Results
Transforming end-user computing at scale requires not just technical expertise, but also strategic sourcing, integrated supplier management, and a contracting structure that aligns technology partners around the client’s operational and financial goals.