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Business Communications Review – The FCC moves slowly – here’s what to expect from decisions it has made and those that are pending. Smart enterprise customers stay informed about significant developments in telecommunications regulation because regulation can affect the price, quality, and availability of both basic and state-of-the-art services. Savvy […]
Business Communications Review – As enterprise demand for wireless services increases, so does senior management’s pressure on telecom managers and procurement officials to control wireless costs. Most commentators who offer tips on controlling the cost of wireless services focus on only a tiny portion of the problem, i.e., selection of […]
Business Communications Review – The effects of 911 and wiretap regulations could put an added bite into VOIP costs. Voice over IP (VOIP) applications for enterprise customer networks have significant advantages in terms of features and functions, as well as attractive cost characteristics, which will continue to drive enterprise customer […]
Business Communications Review – Make sure responsibilities are clear and avoid “scope creep.” Managed network services are a hot topic today. This article is intended to help users navigate the complexities of a managed network contract. The first rule is to be prepared before negotiating. Gather detailed information about what […]
Network Magazine – Reading and negotiating an SLA is about as interesting as copyediting the New York City phone book. Here’s practical advice on negotiating with service providers to get the most from your SLA. No part of a communications service agreement is harder to negotiate than the SLA. One […]
Network World – Just as take-offs and landings are the riskiest parts of flying, the beginning and end are the riskiest parts of a network service agreement. Fortunately, there are ways to avoid some of the most common problems. In the take-off phase, falling short of minimum volume commitments is […]
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