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Minimizing the Pain of Forced Service Migrations

CCMI White Paper Hank Levine The forced migration of enterprise customers from telecom services they have been relying upon for decades is a major headache to end users. The pain spawned by service discontinuances calls to mind Kübler-Ross’s five stages of grief – Denial, Anger, Bargaining, Depression, and Acceptance – […]

What Enterprises Can Learn from the Consumer Backlash Against Instagram

This is a “teachable moment” for enterprises regarding the dangers of online terms. No Jitter (www.nojitter.com) Justin Castillo Instagram, the popular photo-sharing social media site, recently ignited a firestorm of protest from consumers during its short-lived attempt to revise its terms of service to allow it to “monetize” (if not […]

Sprint’s iDEN migration mess

TC2 Blog Kevin DiLallo The following is a guest post by LB3 partner Kevin DiLallo on TechCaliber’s Blog TC2’s David Rohde on telecom. Companies that have installed Nextel in-building systems to enhance the indoor use of their iDEN (i.e., Nextel) push-to-talk devices may be left without in-building enhancement service as […]