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Avaya, a key supplier of network infrastructure, maintenance/support, and contact center software for large enterprise customers, declared bankruptcy on January 19, 2017. Enterprise customers that rely upon Avaya for mission critical products, services, and support are understandably concerned about what the bankruptcy filing means for Avaya’s future and the impact […]
Carrier consent is key. A wideband consumer signal booster got a lot of buzz at CES 2017 for integrating the indoor antenna with the amplifier into a more attractive design. Although the FCC recently streamlined many of its rules for the use of signal boosters, and has therefore given the […]
Tangoe, a top Telecom Expense Management (TEM) firm, recently notified its customers that it had received two proposals to be acquired by private equity firms. In a related press release, Tangoe stated that it would likely not meet the deadline for completing its financial restatement process and as a result […]
No Jitter. Large business customers need to be well prepared lest they are sucked into the trap Verizon is setting with its “optimized” service-delivery platform. Verizon wants enterprise customers to move to its “optimized” Verizon Rapid Delivery (VRD) platform. In fact, it is openly enticing customers to do so by […]
If you’re an AT&T customer, the cost of your telecom services is about to go up. Earlier this month, AT&T quietly announced a 50% increase in its Administrative Expense Fee (“AEF”). The AEF is a percentage-based fee that AT&T applies to its customers’ expenditures for interstate and international telecom services, […]
The news about Delta Airlines’ recent catastrophic system-wide failure, on the heels of a similarly devastating failure of Southwest Airlines’ computing systems, provides a stark reminder of the importance of investing in redundancy and meaningful Disaster Recovery/Business Continuity (“DR/BC”) plans. In other words, there’s no time like the present to […]
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