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February 20, 2025
February 28, 2025
March 20, 2025
In 2025, we anticipate the continued enterprise migration to Contact Center as a Service (“CCaaS”) solutions. Customers are facing the difficulty of keeping good contact center agents, the end-of-life status of existing equipment and software, and the shift by providers from on-prem to cloud-based offerings with effective AI use cases. […]
Big changes in Washington have created big changes in the regulatory environment for ICT services—which may have an impact on the ICT products and services that enterprise customers buy to run their businesses and, importantly, how much they must pay for them. What are the impacts of big, proposed tariffs […]
The complexity and number of ICT-related invoices continue to increase exponentially. Enterprises are migrating to multi-platform, multi-vendor services, and cloud-based solutions with unclear or unchecked rates. In this 9-minute episode of Staying Connected, Theresa Knutson and Frank Zagrodnik join Tony Mangino to discuss the evolving landscape of TEM services and […]
In this 7-minute episode of Staying Connected, Ben Fox joins Tony Mangino to demystify NaaS and related “as-a-service,” utility-based, network service and pricing models. They discuss the confusing marketing suppliers use for NaaS, what customers want from a true NaaS proposition, and the reality of translating network infrastructure into utility-based […]
On this episode of Staying Connected we continue our discussion on the evolution of the low earth orbit (LEO) satellite market and the enterprise use case for these solutions. In this 9-minute podcast, David Lee and Steve Rosen join Tony Mangino to discuss the technical and regulatory factors that make […]
Ofcom, the UK’s communications regulator, has recognized that the market for mobile termination charges for bulk messaging isn’t working. With significant market power, some providers have increased these charges by 70% since 2021 and there’s no end in sight. On January 28th, Ofcom proposed a price cap on mobile termination […]
February 20, 2025
February 28, 2025
March 20, 2025
