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Sourcing and Contracting for CCaaS Solutions in the Age of AI
Contact Center as a Service (or CCaaS) solutions are evolving in step with developments in the AI space. AI is impacting both the pricing construct and contractual framework for CCaaS solutions.
In this 10-minute podcast, Laura MacDonald and Julie Gardner join Tony Mangino to share key insights into developing sourcing strategies and contracts for AI enabled CCaaS services and how to secure the right solution at the right price with the necessary terms and conditions.
If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Network Services Transactions webpages.
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