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Minimizing the Pain of Forced Service Migrations
February 20, 2013
Articles
CCMI White Paper
Hank Levine
The forced migration of enterprise customers from telecom services they have been relying upon for decades is a major headache to end users. The pain spawned by service discontinuances calls to mind Kübler-Ross’s five stages of grief – Denial, Anger, Bargaining, Depression, and Acceptance – though to be honest, I’ve seen more denial and anger than acceptance.
It doesn’t have to be that way. You can avoid the worst by trading passivity for action – by planning and taking charge instead of just waiting for the ax to fall. Here’s how.
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