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Current Trends in IT Outsourcing and the Rise of XLA’s
At TC2 we continue to see IT outsourcing as an important and growing space for enterprise customers. Recent engagements confirm the shift away from “factory” style managed services toward dedicated staffing models as well as the evolution of IT tooling approaches and the rise of the experience level agreement (XLA).
In this 11-minute podcast, TC2 Managing Director Ben Fox and Senior Consultant Bryan Carriker join Tony Mangino to discuss current trends in IT outsourcing deals and the role of XLAs that measure end-user satisfaction and overall experience rather than just technical metrics.
If you would like to learn more about our experience in this space, please visit our Strategic Sourcing and Technology Consulting & Strategy Development webpages.
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