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Category: Podcasts

The State of Play of IT Outsourcing and Managed Services

An important question IT organizations have to ask when evaluating their network and ICT needs is – Should I outsource or am I better off doing it in-house?  Like so many questions with technology, the answer is … it depends. Listen to this 9 minute podcast as TC2 Managing Director […]

Optimizing the End-User Experience – part 1

With the rapid proliferation of cloud-based apps and use of cloud-based SaaS and UC solutions, optimizing the end-user experience in your enterprise can be a significant challenge. Corporate users expect the same fast and reliable experience every time they access company resources, regardless of where they are or how they […]

New Initiatives to Curtail Robocalls

Robocalls, those calls initiated from an autodialer that connect you with a pre-recorded message, had nearly 50 billion calls originated in 2018 in the US and is the number one complaint at the FCC. To address this growing problem, the FCC wants to build a new paradigm where it would […]

NTT Makes Some Big Changes

NTT, one of the world’s largest network service providers, announced on July 1 that it launched a new company called NTT Limited. NTT describes the new company as a world-leading global technology services provider that brings together the capabilities of 28 companies, including NTT Communications, Dimension Data, and NTT Security. […]

Why IT Services Deals Fail and How to Resolve Disputes

Sometimes IT services deals fail.  It could be because the provider is incapable of performing the scope of services, or lacks the skills and resources to meet the customer’s requirements.  Or perhaps the customer’s requirements have evolved beyond the confines of the original arrangement. Regardless of the reason, you need […]

Podcast: A Huge Increase in the FUSF Factor

Last week, the Federal Communications Commission announced a jaw droppingly high USF contribution factor—24.4%. In simple terms, for every $10 million a business spends on telecom services, an enterprise will also be laying out an additional $2.4 million in USF assessments. Even worse, this number will likely go higher unless […]