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November 26, 2024
December 10, 2024
January 2, 2025
January 8, 2025
At TC2 we continue to see IT outsourcing as an important and growing space for enterprise customers. Recent engagements confirm the shift away from “factory” style managed services toward dedicated staffing models as well as the evolution of IT tooling approaches and the rise of the experience level agreement (XLA). […]
What do all the telcos including AT&T, Lumen and Verizon have in common? That’s right, they all rely on service guides and online terms. Not to be outdone, you’ll now also find these shadow provisions in your deals with Avaya, Cisco, Nice, Palo Alto, Z-Scaler…the list goes on. In this […]
The latest Market Guide for Telecom Expense Management Services from Gartner is out and includes market trends and customer feedback on the major providers in the Telecom Expense Management (“TEM”) services space. In this 12-minute podcast, Theresa Knutson and Julie Gardner join Tony Mangino to discuss the latest from Gartner […]
The rapid pace of technology change coupled with a corresponding shift in the supplier landscape is driving the need for a fresh look at how to leverage RFPs to achieve improved ROI. In this 9-minute podcast, Larry York joins Tony Mangino to discuss this new sourcing paradigm and how to […]
Contact Center as a Service (or CCaaS) solutions are evolving in step with developments in the AI space. AI is impacting both the pricing construct and contractual framework for CCaaS solutions. In this 10-minute podcast, Laura MacDonald and Julie Gardner join Tony Mangino to share key insights into developing […]
On September 30th, T-Mobile and the FCC reached a settlement that includes over $30 million in penalties and mandatory cybersecurity spending resulting from significant data breaches in 2021, 2022, and 2023. In this 8-minute podcast, Steve Rosen joins Tony Mangino to discuss the recent T-Mobile Consent Decree and a similar […]
November 26, 2024
December 10, 2024
January 2, 2025
January 8, 2025
