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The creation of the Universal Service Fund (USF), Telecommunications Relay Service (TRS) (used to help pay for services that translate calls for those with hearing disabilities), and payphone surcharge unleashed a monster. Carriers realized that by tagging a fee as a “regulatory” fee, they could add the fee to the […]
Carrier consent is key. A wideband consumer signal booster got a lot of buzz at CES 2017 for integrating the indoor antenna with the amplifier into a more attractive design. Although the FCC recently streamlined many of its rules for the use of signal boosters, and has therefore given the […]
The TEM providers want to move up the food chain like everyone else, and one way they get a foot in the door-and land the long term bill processing contracts that are their bread and butter-is by offering to negotiate terms and conditions for very little (sometimes nothing). But as […]
Telecom and IT vendors are quick to supply contract forms, and then to insist on working from them. That puts the onus on the buyer to catch the “gotchas” and one-sided terms that the vendor inserted, a task that can be exhausting and penalizes the unwary or eager. As any […]
The carriers know that enterprise customer leverage declines dramatically the closer you get to the expiration of a contract or the hoped for installation date of a new service, and they work tirelessly to take advantage of this. Here are four techniques vendors employ to capitalize on a customer’s time […]
For many enterprises, procurements are an exercise in “filling in the blanks.” It doesn’t really matter what the customer is buying-office supplies, soap, ergonomic chairs-a procurement is just a matter of taking the customer’s boilerplate documentation, specifying the price, type and quantity of the applicable goods or services and-voilá!-there’s the […]
October 2, 2024
October 4, 2024
October 10, 2024
October 17, 2024
November 19, 2024
