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October 10, 2024
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No Jitter (www.nojitter.com) Justin Castillo Suppose your next invoice from your telecom carrier contains a surprise: back billing for over two years’ worth of previously-unbilled charges. You dispute the back-billed charges, but the carrier insists that its back-billing is lawful. What are your rights? How much of the back-billed charges […]
No Jitter (www.nojitter.com) Hank Levine and Jim Blaszak We believe that average enterprise customers did not do as well in telecom procurements in 2007 as in previous years. Our assessment is based on our observation of carrier conduct in procurements and regulatory decisions. And 2008 only promises to further separate […]
What’ll it take to get a better deal? Business Communications Review Hank Levine, Jim Blaszak & Kevin DiLallo For all the convenience that wireless services have brought to enterprises, wireless carriers have shown disappointingly little interest in innovative products, services, or pricing models. Instead, the industry has focused on value-added […]
How do you evaluate bids when products are almost designed not to be comparable? Business Communications Review Hank Levine, Jim Blaszak, Ben Fox & David Lee The focus of Customers’ Corner is typically commerce and policy – carrier contract machinations, or key regulatory issues that affect the user bottom line. […]
The FCC should not acquiesce in the BOCs’ excessive pricing Business Communications Review Hank Levine, Jim Blaszak & Colleen Boothby Economic regulation serves no good purpose in effectively competitive markets. But it can – and should – play an important role in markets that are not effectively competitive. Indeed, modern […]
The process is grotesquely one-sided, but there are a few measures you can take to even things up Business Communications Review Hank Levine and Jim Blaszak In July we wrote about the seven deadly sins of carrier pricing and commitment terms. This month we thought we’d mix metaphors and take […]
October 10, 2024
October 17, 2024
November 19, 2024
November 26, 2024
December 10, 2024
