AI is Already Affecting IT Services and Providers

AI is predicted to fundamentally alter the delivery of IT services.  Early use cases include enhanced service desk support, Application Development and Maintenance (ADM) and the optimization of cloud services. 

In this 12-minute podcast, Ben Fox, one of TC2’s Managing Directors discusses with Tony Mangino these early use cases and the importance of focusing on specific outcomes that service providers promise will be delivered via AI. 

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