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Finessing On-demand Software Deals

  • How to mitigate risk when getting your software on tap.
  • Computerworld
  • 9/11/2006
  • Marc Lindsey and Joaquin Gamboa

If -- or more likely when -- your company considers on-demand software, or software as a service (SaaS), it will have to wrestle with many business, legal and technical issues in the process of selecting a provider and negotiating a service agreement. Many of these issues are common to most technology transactions. There are several, however, that heighten the risks associated with entering into on-demand software agreements. These factors fall into three broad categories: performance, security and data handling. Here is some information to help you deal with these key risk factors during the SaaS vendor evaluation, selection and negotiation process.

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