Media Center

Media Center

The Deadly Sins of Carrier Billing and Dispute Resolution

  • The process is grotesquely one-sided, but there are a few measures you can take to even things up
  • Business Communications Review
  • 9/1/2007
  • Hank Levine and Jim Blaszak

In July we wrote about the seven deadly sins of carrier pricing and commitment terms. This month we thought we’d mix metaphors and take a look at two other horsemen of the carrier boilerplate apocalypse — billing and dispute resolution. There’s nothing new about these, but they are worth mentioning because generations of buyers have focused on negotiating price but ignored payment terms — only to learn, to their regret, that the carriers’ boilerplate agreements and service guides are grotesquely one-sided in this area. Here are some of our “favorites.”

VIEW FULL ARTICLE HERE.